12 months. No fine print.
Every install and repair PCP carries out is covered by our workmanship guarantee for 12 months from the day we sign off. If something we did fails, we come back and put it right — at no cost to you.
Included
- Any leak, drip or seal failure on a joint we made
- Boilers we installed that lock out due to installation error
- Fittings, fixtures, joinery or electrics we fitted that fail prematurely
- Re-attendance fees, parts and labour to put it right
- Damage caused to surrounding property as a direct result of our error
Not included
- Wear and tear on pre-existing pipework, boilers, wiring or fixtures not installed by us
- Damage caused by other trades after we leave
- Frost damage where the property has been left unheated
- Manufacturer warranties (these run separately — usually 7–12 years on a new boiler)
Making a claim — four steps.
Call us
Same number as always — 0777 677 6348. Tell us the job reference (it’s on your invoice) and what’s happening.
We triage
If we can talk you through it on the phone we will. If not, we’ll book a visit, usually within 48 hours.
We attend
Same engineer where possible. No call-out fee. We diagnose and repair on the same visit if parts allow.
Signed off
You get a written confirmation by email. If the issue was on us, the guarantee clock resets on the new work.
Most of our customers are with us for the long haul. After the 12-month guarantee period, our annual service comes with a “no-quibble” promise: if a fault is identified during the service that's down to our previous work — even years later — we'll cover the labour to put it right.
It's a low-key promise we don't advertise much, but we've honoured it on jobs going back six years.